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Location

ZKM | Center for Art and Media, Karlsruhe, Germany

Focus Theme

Designing the Digital Transformation

Top Speakers

Digital domain experts and innovative thinkers

20+ research insights

Latest ideas and results from KSRI research

Registration

has started...

Service Summit 2017 About

Karlsruhe Service Summit 2017

Theme: Designing the Digital Transformation

The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on 'Digital Service Systems' the Karlsruhe Service Research Institute (KSRI) has become a globally leading service institute and a service innovation hub.

For the 6th time, KSRI invites international experts from industry and academia to the Service Summit in Karlsruhe on June 2nd. Digital service experts and stakeholders from important service domains will give you insights into their visions and showcase industry examples. In addition to keynote speeches, researchers from KSRI and its partners from KIT and FZI as well as industrial partners will present their latest research results - via hands-on demonstrations and a poster exhibition.

With this year's theme, we focus on the digital transformation of businesses and society. Be part of the future, design the digital transformation in an inspiring atmosphere and connect with peers and thought leaders!

The Speakers

Get inspired by digital domain experts and innovative thinkers.

Andreas Neus

Head of Future and University Programs, GfK Verein

How analog is your digital transformation?
Innovation Blindness and the Digital Cargo Cult

Dr. Andreas Neus is the Head of Future and University Programs and Deputy Managing Director of GfK Verein, a market research think tank and majority shareholder of GfK SE.

His research explores the future of markets in an increasingly digitalized economy, disruptive innovation by "prosumer" business models, and how digital natives want to reshape decisionmaking and transparency in organizations. Before joining GfK Verein he launched the Service Innovation Lab at KSRI and was the Media & Entertainment EMEA lead for IBM's think tank Institute for Business Value in Amsterdam. Since 1999 he has led innovation and transformation projects for international clients in IBM's Strategy & Change practice.

Steven O. Kimbrough

Professor of Operations, Information, and Decisions, University of Pennsylvania

Grand Challenges in Energy Services Analytics

Steven O. Kimbrough is Professor of Operations, Information, and Decisions at the University of Pennsylvania.

He works as a decision scientist, with an overarching interest in rationality and computation. His principal research areas at present are in procedural (post-classical) game theory; metaheuristics, evolutionary computation, and agent-based modeling; and energy analytics. He also works in the area of text mining and analytics.

He is an inventor on three related patents in this area. He is author of the book "Agents, Games, and Evolution" and (with Hoong Chuin Lau) of the book "Business Analytics for Decision Making." A third book is underway, "Decision Games" (with multiple co-authors, including at KIT).

Jan vom Brocke

Professor for Information Systems, University of Liechtenstein

The Power of Text Mining for Service Innovation

Dr. Jan vom Brocke is professor for Information Systems at the University of Liechtenstein.

He is the Hilti Chair of Business Process Management, Director of the Institute of Information Systems, and Vice-President Research and Innovation of the University of Liechtenstein.

Jan vom Brocke has published 32 books and over 300 articles in prestigious outlets including, MIT Sloan Management Review, MIS Quarterly (MISQ), Journal of Management Information Systems (JMIS), European Journal of Information Systems (EJIS), and Information Systems Journal (ISJ).

Jan vom Brocke has taught at 24 universities in 13 countries on Executive, PhD-, Master and Bachelor-level, incl. many of the Financial Times Top 100 Business Schools, such as the University of St.Gallen in Switzerland, the Vlerick Business School in Belgium, the University of Warwick in the UK, and the Smurfit School of Business in Ireland.

Daniela Gerd tom Markotten

Head of Digital Solutions & Services Mercedes-Benz Trucks, Daimler AG

Designing Digital Services and Solutions in Logistics

Dr. Daniela Gerd tom Markotten is Head of Digital Solutions & Services Mercedes-Benz Trucks – a new division at the Daimler AG, which was founded in April, 2016.

Before joining the Daimler Chrysler AG, Dr. Daniela Gerd tom Markotten graduated with a diploma degree in the field of Industrial Engineering at the University of Karlsruhe and successfully completed her Ph.D on the topic of “Usable IT Security” at the Albert Ludwig University of Freiburg. After various positions in several IT units at the Daimler AG, she took over the responsibility of Digital Solutions & Services Mercedes-Benz Trucks. This new division focuses on digital innovations for the truck, advanced analytics topics and on generating new business models for the logistics industry.

Adriano Bezerra-Delaunay

Senior Digital Services Strategist, Aperto - An IBM Company

Klaus Rüggenmann

Creative Director UX, Aperto - An IBM Company

Act like a startup, scale like an enterprise
– Designing and scaling meaningful digital experiences

Adriano Bezerra-Delaunay is Business Owner at Aperto, a digital agency based in Berlin and part of IBM Interactive Experience.
He works together with several DAX clients in close collaboration with their digital labs or corporate hubs on new innovative digital products and services. His focus lies on creating new digital business models, user centered innovations and strategy development in agile environments.

Klaus Rüggenmann is Creative Director UX at Aperto, a digital agency based in Berlin and part of IBM Interactive Experience.
He is focused on creating engaging digital experiences using Design Thinking and Service Design Methodology. He is especially interested in how the creative process can be most effectively integrated in agile environments that are to deliver at speed and scale.

The final Time Schedule

One day, full of inspiring talks and research results in a unique atmosphere. Optionally, join us the evening before and connect to an international community of design science experts.

  • 19.00
    Schlosscafe, Karlsruhe Palace

    Networking event at the "Schloss Cafe" in the Karlsruhe Palace

    Your are invited to connect with participants and digital design experts of the preceding DESRIST conference.

  • 09.30
    Theater ZKM

    Welcome

  • 10.00
    Theater ZKM

    Talk: How analog is your digital transformation?

    Andreas Neus

    Head of Future and University Programs, GfK Verein

  • 10.30
    Theater ZKM

    Talk: Grand Challenges in Energy Services Analytics

    Steven O. Kimbrough

    Professor of Operations, Information, and Decisions, University of Pennsylvania

  • 11.00
    Main hall ZKM

    Coffee Break

  • 11.30
    Theater ZKM

    Talk: The Power of Text Mining for Service Innovation

    Jan vom Brocke

    Professor for Information Systems, University of Liechtenstein

  • 12.00
    Theater ZKM

    Talk: Designing Digital Services and Solutions in Logistics

    Daniela Gerd tom Markotten

    Head of Digital Solutions & Services Mercedes-Benz Trucks, Daimler AG

  • 12.30
    Main hall ZKM

    Lunch

  • 13.30
    HfG

    Interactive Poster Session and 1:1 Research Discussions

    Take the opportunity to get familiar with our latest research results in poster presentations and one-on-one discussions.

  • 15.00
    Theater ZKM

    Talk: Act like a startup, scale like an enterprise

    Adriano Bezerra-Delaunay

    Senior Digital Services Strategist, Aperto - An IBM Company

    Klaus Rüggenmann

    Creative Director UX, Aperto - An IBM Company

  • 15.45
    Theater ZKM

    Closing and Wrap-Up

  • 16.15
    Main hall ZKM

    Networking Coffee and Get-Together

    Recapitulate your impressions and discuss ideas with new contacts in an inspiring atmosphere at the ZKM.

Summit Registration

To register for the Karlsruhe Service Summit 2017, please use one of the orange buttons below.

Please note that we will not be able to accept cancellations after May 15, 2017.

Karlsruhe Service Summit

50

  • Participation Karlsruhe Service Summit
  • Conference lunch and coffee
  • Guide and materials
  • Hands-on demonstrations and poster exhibition
  • Access to the ZKM | Center for Art and Media
  • Participation DESRIST conference

In case of any question relating to the Karlsruhe Service Summit, please contact the organizing team at service-summit@ksri.kit.edu.

If you are interested in getting a special bundle price for the Karlsruhe Service Summit and the DESRIST conference, please have a look at desrist2017.kit.edu/#registration

Previous events & Impressions

For information regarding the KSS2015 and the KSS Research Workshop, please have a look at our website.

The 12th international DESRIST

The Service Summit is closely connected to the Twelth International Conference on Design Science Research in Information Systems and Technology (DESRIST 2017). More than 120 service experts from academia and practice meet, connect and collaborate from May 30 to June 1, 2017. More information are available at the DESRIST 2017 website: desrist2017.kit.edu.

Event Sponsors

This event is sponsored by the digital innovation center DIZ (Digitales Innovationszentrum Karlsruhe). DIZ actively supports small and medium-size enterprises in Baden-Württemberg as well as regional politics to face the challenges of the digital age. It is funded and supported by the Ministry of Economic Affairs, Employment and Housing of Baden-Württemberg.